Avoid Coopers Bmw

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dineshee28
Joined: Fri 30 Jun, 2006 09:14
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  Z3 roadster 1.9

Avoid Coopers Bmw

Post by dineshee28 » Thu 04 Feb, 2010 16:34

:head: :head: :head:

Had the car taken to BMW coopers Croydon - came back car in a worse driving state along with a puncture. Called and complained says it was my fault- refused liability!

enquired about inspection 2 charges on the coopers website charging 260.00. Says they have no idea and quoted £410.00

AVOID ALL COOPERS!!! BEST is in my opinion value for money is Chandlers. I saved almost £200.00 going to Brighton instead!! LOL..

Customer service dont exist!!

**Z3**
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  Z3 roadster 2.2i
Location: Torquay

Post by **Z3** » Thu 04 Feb, 2010 16:52

Sorry to hear you had a bad experience! What did your car go in for? How was it driving worse when it came back?

dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Thu 04 Feb, 2010 17:05

Actualy went in for bodyshop repairs! A lady driver decided to take a small nap whilst driving ended up scraping side of my car along with knocking off my side mirror in the process. The lady driver claimed responsibility and i had a quote from Coopers repairs worth £2.5K.

Took well over two weeks to get this done and on top of it, drove it back misfiring and jerking all the way home 1.5 miles to be exact!! including flat tyre!! naturally, they said the car was in a bad driving state and punctured tyre I received was when i drove back from the dealership. Both liars!! i'll never touch them again or any coopers!!

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Boysie
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Post by Boysie » Thu 04 Feb, 2010 17:26

Hi

Try Munich Legends they are very good and helpful people

http://munichlegends.co.uk/

I had a terrible experiences with Coopers Banstead

I Miss Cronks of Chipstead


Ray
Ray

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dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Fri 05 Feb, 2010 08:56

Thanks for the recomendation. I will call tghem later for a quote to get my ABS and Heater repaired. DO you think getting these twi will cost me an arm an a leg??! or is the heater something I can do myself. I have read that its the water pump that need replacing but still not sure!

bugsy
Joined: Wed 01 Apr, 2009 10:12
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  M roadster S50
Location: Sutton

Post by bugsy » Fri 05 Feb, 2010 09:34

Coopers quoted £900+ for my Service 2. Banstead was about £600.

In the end I went to GMG Motors http://www.gmgmotors.co.uk/ near Sutton. I would recommend them, they were quick, professional and good value. It's run by a former BMW mechanic who likes to talk about cars.

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3.0 Lakes Lee
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  Z3 roadster 3.0i
Location: Kendal

Post by 3.0 Lakes Lee » Fri 05 Feb, 2010 09:45

Well just to level up the playing field.................

I use Batemans BMW in Grange and they have been nothing other than superb whenever I have taken my z there.

They also have a customer loyalty scheme whereby older BMW cars receive 30% discount on labour and 10% discount on parts. (or that may be the other way round cant remember)

I have used them since buying the z and that includes them fitting my full ac schnitzer suspension.

I think though that they may be in the minority. I would recommend them to anyone in my area that has a z.

Lee
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Michael McGovern
Joined: Mon 30 Mar, 2009 22:56
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  M roadster S50
Location: East Sussex

Post by Michael McGovern » Fri 05 Feb, 2010 09:58

I will never ever go to HR Owen Holland park/North Acton again. There beyond a joke, and trying to get a refund out of them for there shoddy work or lack of it is a right battle.

I'v never seen a place that shows less respect to a customer and there car than this place.

I have heard from a friend that has a mini that BMW coopers often do a shoddy job. Surprisingly he still goes back, there is no teaching some people.

dineshee28
Joined: Fri 30 Jun, 2006 09:14
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  Z3 roadster 1.9

Post by dineshee28 » Fri 05 Feb, 2010 10:01

AHA!! I also spoke with Chandlers in Brighton and they do for 10 year or older cars a whopping 60% discount on labour. Not only it's on their website but I have spoken to then and they said that was correct! I'm not sure if they increase the price of parts to balance out a little??!

What are you thoughts??

estocks
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Post by estocks » Fri 05 Feb, 2010 10:02

Michael McGovern wrote:I have heard from a friend that has a mini that BMW coopers often do a shoddy job. Surprisingly he still goes back, there is no teaching some people.
Some people love to get charged over the odds for shoddy work so they can have a blue stamp in a book.

I'd rather have quality work done at a local indy and a service history that amounts to more than a few crosses in a box proving you've been bent over on a regular basis for oil changes.
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Use the Search button before posting newbie questions about hard tops and fitting kits, footwell speaker amps, water in the boot, hood maintainance and those horrific angel eyes. We get like 10 threads a week on the same subject, it's obvious that you haven't searched.

dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Fri 05 Feb, 2010 10:14

I think we should have a name and shame BWM dealerships in this forum highlighting their experience! people have a good idea of what their local BMW dealers get up to. And also praise these dealers when they actualy do a good job. Maybe we can make a difference!!!!!!!

With regard to my problem, I complained to the head office about Coopers but I felt hes taking their side of the story rather than mine! So frustrating!!! :head: :head: :head: :head:

skeete
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  Z3 roadster 3.0i
Location: Moved to Thailand

Post by skeete » Fri 05 Feb, 2010 15:33

Mines due a service very soon,
Anyone had experience of Stratstone in Maidenhead?

dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Fri 05 Feb, 2010 16:18

I think you should give Chandlers a call and also lookinto their webpage for info.

**Z3**
Joined: Sat 02 Jan, 2010 13:03
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  Z3 roadster 2.2i
Location: Torquay

Post by **Z3** » Fri 05 Feb, 2010 19:12

Think its a good idea to rate garages, name and shame is not such a good idea...there are people out there that will say a garage is bad following a disagreement between them and the garage, I don`t believe the customer is "always" right!!

This website http://www.goodgaragescheme.co.uk/ is a great example of how it is done properly, i found a local independant (not BMW) but he was fantastic, all his feedback was positve, and it gives you some confidence in where your going!

If anyone has the skills and could do something like this for BMW dealerships and Independants think they would be onto a winner!!

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leahandsteve
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  Z3 roadster 1.9
Location: Stokenchurch (J5 M40)

Post by leahandsteve » Sat 06 Feb, 2010 15:58

skeete wrote:Mines due a service very soon,
Anyone had experience of Stratstone in Maidenhead?
I have when it used to be Altwoods.

How about 2 day old Z3 gets a puncture, i take it to local tyre place and they find its FULL OF BLOODY TYRE WELD :head:

Altwoods would not admit it but i got a new tyre off them for nothing.

How about a few weeks later same car goes in for a replacement inner door handle under warranty.

Comes out with £500 worth of damage because the technician got the arse and kicked the fook out of the door card, glove box and a few other bits.
You could even see the outline of his size 10's in the doorcard and speaker grille.
:head:

Altwoods admitted that one and replaced all the damaged parts.

Never used them since.

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Titan
Joined: Fri 01 Apr, 2005 21:20
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  Z3 roadster 2.2i
Location: North Yorkshire

Post by Titan » Sat 06 Feb, 2010 16:16

**Z3** wrote:This website http://www.goodgaragescheme.co.uk/ is a great example of how it is done properly, i found a local independant (not BMW) but he was fantastic, all his feedback was positve, and it gives you some confidence in where your going!
The independent that I use near York is registered with this scheme.
All the feedback forms and comments are processed by a neutral party and the results (warts and all) published on their website.
Image :devil:

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TitanTim
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  Z3 roadster 1.9i
Location: Stafford

Post by TitanTim » Sat 06 Feb, 2010 16:55

Well I'm going to praise BMW dealer Knights of South Staffs, always found them to be excellent and look after your car when its in for work.

I had a Diesel Particulator Filter Fault on the 1er whilst driving home last Monday, gave them a bell and they took the car straight in. Unfortunately the filter was faulty so kept the car in on Tues, they had to order the part and all done by the time I left work, no fuss or drama and gave me lifts to and from work. Can't say fairer than that.

Tim.
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Boysie
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Post by Boysie » Sun 07 Feb, 2010 10:38

Tim

It sounds like your dealer still has the personal touch
thats how they used to be
before these corporate companies took them over ie coopers
i was told there main company had nothing to do with cars
there main concern is money money and takeovers
customer welbeing went out of the window

thats what the world is coming to

Good start to the day lol

Ray
Last edited by Boysie on Sun 07 Feb, 2010 11:34, edited 2 times in total.
Ray

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TitanTim
Joined: Mon 23 Jun, 2008 19:56
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  Z3 roadster 1.9i
Location: Stafford

Post by TitanTim » Sun 07 Feb, 2010 10:52

Boysie wrote:Tim

It sounds like your dealer still has the personal touch
thats how they used to be
before these corporate company, took them over ie coopers
i was told there main company had nothing to do with cars
there main concern is money money and takeovers
customer welbeing went of the window

thats what the world is coming to

Good start to the day lol

Ray
They still take your money come service time :lol: I've had a couple of motors from Knights, their aftersales has always been good then strayed and went to Peugeot then Vauxhall, enough said, apart from having problems with the cars themselves, their treatment of customers i.e. me and of the car when it was in for warranty work was very poor. Biggest bugbear is collecting the car and finding scratches, kerbed alloys or grease around the interior etc, reason I went back to BMW. Swings and roundabouts really, not all BMW dealers are the same but if you find a good one then its good enough for me to keep going back.

Tim.
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skeete
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  Z3 roadster 3.0i
Location: Moved to Thailand

Post by skeete » Sun 07 Feb, 2010 11:11

leahandsteve wrote:
skeete wrote:Mines due a service very soon,
Anyone had experience of Stratstone in Maidenhead?
I have when it used to be Altwoods.

How about 2 day old Z3 gets a puncture, i take it to local tyre place and they find its FULL OF BLOODY TYRE WELD :head:

Altwoods would not admit it but i got a new tyre off them for nothing.

How about a few weeks later same car goes in for a replacement inner door handle under warranty.

Comes out with £500 worth of damage because the technician got the arse and kicked the fook out of the door card, glove box and a few other bits.
You could even see the outline of his size 10's in the doorcard and speaker grille.
:head:

Altwoods admitted that one and replaced all the damaged parts.

Never used them since.
Yikes... ! :shock:

I must admit I was put off when I phoned to ask about a replacement rear plastic screen and the woman said I would need a whole new roof, mechanism and everything at a cost of £2500. I just thought it was her being dappy.

Think I may shop around a little and take a goosey at the goodgarage website.

Cheers for the heads up.

dineshee28
Joined: Fri 30 Jun, 2006 09:14
Posts: 29

  Z3 roadster 1.9

Post by dineshee28 » Mon 08 Feb, 2010 10:12

Hi, I had my windoow replacement done by http://www.softtops.net/soft-tops/soft_tops_main.htm sat morning!

Just cost me £125.00 inc VAT! got to spend two hours in Croydon Shopping centre!

A very good job and im pleased to have managed to saved a lot of money!

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Robert T
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  Z3 roadster 1.9
Location: Cheshire

Post by Robert T » Wed 10 Feb, 2010 12:12

dineshee28 wrote:got to spend two hours in Croydon Shopping centre!
I feel your pain. I was subjected to Croydon for two days this week, including the shopping centres as we had to go and forage for some lunch. There is nothing in Croydon a couple of atomic bombs wouldn't improve the look of. :lol:

Cheers R.
Arctic Silver '99 Z3 1.9 & Black '59 Frogeye 1275cc
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dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Thu 11 Feb, 2010 08:15

Finaly i have decided to give Munich Legends ago (independent BMW dealer) this is the first time i'm using any garage outside BMW dealership circle since i had my z3(8 years). Handed in my car to get the repairs done so far theyr are freindly and very flexible trying their best to give customer best value for money.

After disagnosis, I have following repairs need sto be done:

ABS Pump Unit need replacing (we are looking for second hand for this)
Heating Thermostat replacing (very little heat)
rear Brakes need replacing
Third brakelight need cealing
a couple of other bits and bobs

Car is with them at the moment so will let you guys know how I got on!

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Alfie
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Location: Broadchurch....

Post by Alfie » Thu 11 Feb, 2010 08:35

dineshee28 wrote:I think we should have a name and shame BWM dealerships in this forum
Try this one....
http://www.zroadster.net/forum/viewtopic.php?t=1344

A.
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dineshee28
Joined: Fri 30 Jun, 2006 09:14
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  Z3 roadster 1.9

Post by dineshee28 » Thu 11 Feb, 2010 12:21

I think we should have a new catagory instead of individual posts.

Otherwise these get lost over time/years!!

Catagory should be called "BMW dealers and Indis and garage experiences"

This is so important as a lot of people are so naive into thinking that they are paying value for money! infact might be cheaper if you go accross to other franchises or indies be better deal and peace of mind knowing your car is well lokked after.

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Alfie
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  M roadster S54
Location: Broadchurch....

Post by Alfie » Thu 11 Feb, 2010 12:35

dineshee28 wrote:I think we should have a new catagory instead of individual posts.

Otherwise these get lost over time/years!!

Catagory should be called "BMW dealers and Indis and garage experiences"

This is so important as a lot of people are so naive into thinking that they are paying value for money! infact might be cheaper if you go accross to other franchises or indies be better deal and peace of mind knowing your car is well lokked after.
So this one is somehow not good enough for you then?
No?
Maybe try it in conjunction with this one...
http://www.zroadster.net/forum/viewtopic.php?t=8236

:rtm:

A.
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dineshee28
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  Z3 roadster 1.9

Post by dineshee28 » Mon 15 Feb, 2010 15:17

Just writing to let you know how I got on at Munch legends reparing all the bits I mentioned earlier. It was was apparent I needed a new ABS pump which would have cost me around £800.00 but instead Munich Legends and I both phoned a number of breakers around UK to find a second hand. To our luck we managed to get a ABS pump unit for £100.00 which was great!

All the repairs and the cost of unit in total came to £573.0 which was not too bad considering I had a lot of parts to fit in. Total labour was around 4 hours which amount to £200.00 . All in all a very good experience and for once my car came back in one peace without any more troubles. The car performed really well after all the reparis done to it. I can recommend Munich legends if you need anything repaired or serviced. A nice freindly bunch of guys!!

I even had a close look at the bosses M1!!

dineshee28
Joined: Fri 30 Jun, 2006 09:14
Posts: 29

  Z3 roadster 1.9

Post by dineshee28 » Mon 15 Feb, 2010 15:17

Just writing to let you know how I got on at Munch legends reparing all the bits I mentioned earlier. It was was apparent I needed a new ABS pump which would have cost me around £800.00 but instead Munich Legends and I both phoned a number of breakers around UK to find a second hand. To our luck we managed to get a ABS pump unit for £100.00 which was great!

All the repairs and the cost of unit in total came to £573.0 which was not too bad considering I had a lot of parts to fit in. Total labour was around 4 hours which amount to £200.00 . All in all a very good experience and for once my car came back in one peace without any more troubles. The car performed really well after all the reparis done to it. I can recommend Munich legends if you need anything repaired or serviced. A nice freindly bunch of guys!!

I even had a close look at the bosses M1!!

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Boysie
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Post by Boysie » Mon 15 Feb, 2010 16:48

Hi

Glad to hear Munich Legends have maintained there reputation
Since the new management take-over last year, they have come back from the dead

Mind you still waiting for Alex to arrange the Hog Spit-roast and barbeque
he promised for the Z's and ///M's last year

Maybe I need to bend Stuarts ear

Ray
Ray

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